Last Updated: January 9, 2026
Welcome to Chinese Standard Online (the "Website"), accessible at https://www.china-standard.com. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our Website, purchase our products (including English-translated Chinese standard PDF files, hard copies, and bulk/enterprise licenses), or interact with our services. By accessing or using our Website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information to provide, maintain, and improve our services. The information we collect falls into the following categories:
1.1 Personal Information You Provide Voluntarily
When you use our services (e.g., purchase products, contact customer support, or register an account), you may voluntarily provide us with the following personal information:
Contact information: Name, email address, phone number (if provided), and postal address (for hard copy deliveries);
Account information: Username, password (encrypted), and account preferences (if you create an account);
Purchase and payment information: Order details (e.g., selected standards, quantity, order date), payment method details (note: we do not store full payment card information; this is processed by third-party payment service providers), and billing address;
Custom service information: Details of custom translation requests, bulk purchase requirements, or other inquiries you submit to our customer support team.
1.2 Automatically Collected Information
When you access or use our Website, we may automatically collect certain non-personal information about your device and usage through cookies, web beacons, and similar tracking technologies. This information may include:
Device information: IP address, browser type and version, operating system, device model, and unique device identifiers;
Usage data: Pages you visit on our Website, time and date of your visits, duration of your stay on each page, search queries you enter, links you click, and other interactions with our Website;
Location information: Approximate geographic location based on your IP address (we do not collect precise location data).
2. How We Use Your Information
We use the information we collect for the following legitimate business purposes:
Process and fulfill your orders: Verify your payment, deliver the purchased PDF files (via email or account download), and ship hard copy products;
Provide customer support: Respond to your inquiries, resolve technical issues (e.g., download problems), and address your custom service requests;
Manage your account: Allow you to access and update your account information, view order history, and track the status of your purchases;
Improve our services: Analyze usage data to understand how users interact with our Website, identify areas for improvement, and optimize the performance and functionality of our services;
Personalize your experience: Tailor content, recommendations, and advertisements (if any) to your interests and preferences;
Ensure security and prevent fraud: Monitor and protect our Website and users from unauthorized access, data breaches, and fraudulent activities;
Comply with legal obligations: Fulfill our legal and regulatory requirements, such as tax reporting and record-keeping.
3. How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption: Use of Secure Sockets Layer (SSL) encryption to protect data transmission between your device and our Website;
Secure storage: Storage of personal information on secure servers with restricted access;
Access control: Implementation of strict access controls to ensure only authorized personnel can access your personal information;
Regular security audits: Periodic reviews and updates of our security measures to address emerging threats and vulnerabilities.
While we strive to protect your personal information, no security system is completely foolproof. We cannot guarantee the absolute security of your information, and you use our Website at your own risk.
4. Disclosure of Your Information to Third Parties
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your information to the following third parties only as necessary to fulfill the purposes stated in this Privacy Policy or as required by law:
Third-party payment service providers: We share your order and payment-related information with payment processors (e.g., PayPal, Visa, Mastercard, cryptocurrency processors) to process your payments securely. These providers are obligated to protect your information and may only use it for the purpose of processing payments;
Shipping and logistics providers: For hard copy orders, we share your name and postal address with shipping companies (e.g., DHL, FedEx) to deliver your order. These providers are required to keep your information confidential;
Service providers and contractors: We may engage third-party service providers to assist with website operation, data analysis, customer support, and other business functions. These providers have access to your personal information only to perform their services and are bound by confidentiality agreements;
Legal authorities: We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others;
Business transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred to the new owner or entity as part of the business transaction.
5. Your Rights Regarding Your Information
Depending on your jurisdiction, you may have the following rights regarding your personal information. To exercise these rights, please contact us using the information provided in Section 8:
Right to access: Request a copy of the personal information we hold about you;
Right to correction: Request correction of any inaccurate or incomplete personal information;
Right to deletion: Request deletion of your personal information, subject to certain legal obligations (e.g., record-keeping requirements);
Right to restrict processing: Request restriction of the processing of your personal information in certain circumstances;
Right to data portability: Request transfer of your personal information to another party, where technically feasible;
Right to withdraw consent: If you have provided consent for the processing of your information, you may withdraw your consent at any time (this will not affect the lawfulness of processing based on consent before withdrawal).
We will respond to your request within a reasonable time frame (typically 30 days) and may require additional information to verify your identity before processing your request.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (e.g., web beacons, pixel tags) to enhance your experience on our Website. Cookies are small text files stored on your device that allow us to recognize your browser, remember your preferences, and track your usage.
You can control cookies through your browser settings: you may choose to block or delete cookies, but this may affect the functionality of our Website (e.g., you may not be able to complete purchases or access certain features). By using our Website without disabling cookies, you consent to our use of cookies as described in this Privacy Policy.
Types of cookies we use:
Necessary cookies: Essential for the operation of our Website (e.g., cookies that enable you to log in to your account or complete purchases);
Preference cookies: Allow us to remember your preferences (e.g., language settings);
Analytics cookies: Help us analyze usage data to improve our Website and services;
Marketing cookies: Used to deliver personalized advertisements (if any) based on your interests (we do not currently use marketing cookies, but reserve the right to do so in the future, with prior notice).
7. Third-Party Links
Our Website may contain links to third-party websites (e.g., payment service providers, shipping companies). This Privacy Policy does not apply to these third-party websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children's Privacy
Our Website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will delete such information promptly. If you believe we have collected information from a child under 16, please contact us.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological advancements. When we update the Privacy Policy, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If we make material changes to this Privacy Policy (e.g., changes that significantly affect your rights), we will notify you by email (if you have provided your email address) or by posting a prominent notice on our Website before the changes take effect.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our customer support team:
Email: [email protected]
Response Time: We aim to respond to all inquiries within 24 business hours.