Last Updated: January 9, 2026
This Refund Policy applies to all purchases made through https://www.china-standard.com (the "Website"). By accessing and using the Website to purchase products or services, you agree to be bound by this Refund Policy and our [Terms of Service] (if applicable).
1. Virtual Products (PDF Files)
All PDF files sold on this Website are classified as non-returnable, non-refundable virtual products. No refunds will be issued after the PDF file has been delivered to you (including successful transmission of the download link to your registered email address or availability of the file in your account dashboard).
This policy is based on the following key reasons:
Upon delivery, you gain full and permanent access to the entire content of the PDF file.
Virtual digital products cannot be "returned" or retrieved once downloaded, which eliminates the feasibility of a refund process.
The content of our translated standards is protected by intellectual property laws. A refund policy for delivered PDFs would create significant risks of unauthorized duplication and distribution.
2. Exceptions: Technical Delivery Issues
We do not offer refunds for delivered PDFs, but we will address valid technical issues that prevent you from accessing the purchased file. If you encounter problems such as:
Corrupted PDF files that cannot be opened or read
Download links that are invalid or expired before use
Received files that do not match the standard you purchased
Please contact our customer support team at [[email protected]] within 72 hours of your purchase, providing your order number, registered email address, and clear details of the issue (e.g., error screenshots, file sample). Our team will resolve the issue promptly by re-sending the download link, providing a corrected file, or offering alternative solutions at our discretion.
3. Hard Copy Deliveries
For purchases of professionally printed and bound hard copies of Chinese standards:
We only accept refund or replacement requests if the hard copy is damaged during shipping, or if the delivered item is incorrect (does not match your order).
To initiate a request, you must contact our support team within 14 days of receiving the shipment and provide photographic evidence of the damage or incorrect item.
Refunds or replacements for eligible hard copy orders will be processed after we confirm the issue. Return shipping costs for damaged/incorrect items will be covered by our Website.
4. Bulk & Enterprise Licenses
Refund terms for bulk purchase orders and enterprise site licenses are governed by the separate service agreement signed between you (or your organization) and our Website. Any refund requests for such orders must be submitted in writing and will be reviewed on a case-by-case basis in accordance with the terms of the agreement.
5. Contact Us
If you have any questions about this Refund Policy, please contact our customer support team:
Email: [email protected]
Response Time: We aim to respond to all inquiries within 24 business hours.